Our December Commercial Sales
Team blog comes from Chris Siladi,
Commercial Sales Rep for Canada.
Here’s some background information on Chris:
Chris
started with Johnny's in 1998 with over five years of experience working on
market farms and in the fresh vegetable retail trade. He has enjoyed growing
vegetables, herbs, and flowers for over 40 years. Chris has more than 15 years'
experience helping growers in Canada and international markets, during which he
has remained current with emerging farming techniques and acquired extensive
knowledge of existing markets. He has helped many growers to become more
efficient and successful while building a strong relationship between the
grower and Johnny's Selected Seeds.
“Johnny’s now offering Standard
Shipping to our Canadian customers means that they’re able to place an order on
our website or through our Contact Center and receive the same rates that we
offer our customers in the United States*.
You now have the option to choose the Standard Shipping rate indicated for
the value of your order (see chart to the
right). This is a huge change for Canadian
customers! Before now, you could place an order on our website but a
Johnny’s customer service representative would have had to contact you and let
you know the various shipping options available for your order. Now, if you
choose Standard Shipping as your shipping method, you can simply place your
order online, see the applicable Standard Shipping chart, and you can continue
to check out on the website with confidence that your order will be shipped via
the Post Office and arrive shortly; no phone call is required before your order
ships.**
“In
the many years I have been working with Canadian growers, I’ve heard complaints
that placing an order was sometimes difficult because a customer had to make a
choice of various shipping methods. Now that our shipping process has been
streamlined, our Contact Center staff is able to spend more time interacting
with you about the things that are important to you, such as your choice of
products, rather than the issue of shipping logistics.
We
are confident this will improve the shopping experience on Johnnyseeds.com, as
well as placing an order via the phone or by mail, for our Canadian customers. We
are looking forward to your feedback on this new process. This change was
prompted by our customer- your input is very valuable to us. Please do not
hesitate to let us know how you think this new process is working.”
To contact
Chris, you can reach him via email at: csiladi@johnnyseeds.com, or Toll-Free: 800-854-2580, ext. 5311.
*Canadian customers are not able to receive
free shipping on orders over $200.00
** Please note, we cannot offer Standard
Shipping on orders worth more than $1,000
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