Tuesday, December 24, 2013

Standard Shipping Now Available for Canadian Customers

Our December Commercial Sales Team blog comes from Chris Siladi, Commercial Sales Rep for Canada. Here’s some background information on Chris:

Chris started with Johnny's in 1998 with over five years of experience working on market farms and in the fresh vegetable retail trade. He has enjoyed growing vegetables, herbs, and flowers for over 40 years. Chris has more than 15 years' experience helping growers in Canada and international markets, during which he has remained current with emerging farming techniques and acquired extensive knowledge of existing markets. He has helped many growers to become more efficient and successful while building a strong relationship between the grower and Johnny's Selected Seeds.

As the Commercial Sales Rep for Canada, Johnny’s recent improvements to our Canadian shipping process are especially important to Chris.
“Johnny’s now offering Standard Shipping to our Canadian customers means that they’re able to place an order on our website or through our Contact Center and receive the same rates that we offer our customers in the United States*.  You now have the option to choose the Standard Shipping rate indicated for the value of your order (see chart to the right). This is a huge change for Canadian customers! Before now, you could place an order on our website but a Johnny’s customer service representative would have had to contact you and let you know the various shipping options available for your order. Now, if you choose Standard Shipping as your shipping method, you can simply place your order online, see the applicable Standard Shipping chart, and you can continue to check out on the website with confidence that your order will be shipped via the Post Office and arrive shortly; no phone call is required before your order ships.**
“In the many years I have been working with Canadian growers, I’ve heard complaints that placing an order was sometimes difficult because a customer had to make a choice of various shipping methods. Now that our shipping process has been streamlined, our Contact Center staff is able to spend more time interacting with you about the things that are important to you, such as your choice of products, rather than the issue of shipping logistics.
We are confident this will improve the shopping experience on Johnnyseeds.com, as well as placing an order via the phone or by mail, for our Canadian customers. We are looking forward to your feedback on this new process. This change was prompted by our customer- your input is very valuable to us. Please do not hesitate to let us know how you think this new process is working.”

To contact Chris, you can reach him via email at: csiladi@johnnyseeds.com, or Toll-Free: 800-854-2580, ext. 5311.

Otherwise, for general inquiries about Johnny's Commercial Sales, email service@johnnyseeds.com and we will get back to you shortly, or visit our Territory Sales Representatives page at Johnnyseeds.com.  

*Canadian customers are not able to receive free shipping on orders over $200.00
** Please note, we cannot offer Standard Shipping on orders worth more than $1,000


1 comment:

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